Survey: Here’s what you think of PME

Published on: 27-06-2024

It is important to us that everyone who has a pension with PME is satisfied with our services. The same applies to the employers who are affiliated with us. That’s why we conduct regular surveys, like we did last spring. That way, we know what people think of our services, and how PME is viewed. Armed with the results, we can continue to work on improvements.

The main results at a glance

Some 1,600 people took part in the online survey. These included employers and administrative offices. It’s great that so many people took the time to do this. The main results can be found below.

People who are receiving or accruing a pension or have accrued one in the past

Employers (including administrative offices)

We also measured the level of confidence in PME among employers. We received an average of 8.1.
Our service was rated at 7.8 on average; 21 per cent of those surveyed gave it a 9 or higher, 2 per cent gave it a 5 or lower. The size of the company makes little difference to the rating.
A large majority believe that PME helps with questions quickly and successfully and offers simplicity in the provision of services. They also see that good care is taken of the pension for employees.
A majority agree (wholeheartedly) that PME puts employers and employees in the sector first. They also experience peace of mind when it comes to pension matters.
There is less recognition that PME’s investments contribute to a better world.
Employers are very positive about PME’s communication: it is relevant, understandable and timely. They also find PME easy to reach when they want to get in touch.
The fund’s website and contact with PME employees are by far the most well-known and used means of communication.
Personal contact was rated highest. For example, the presentations and courses of employer consultants received a whopping 8. Regular contact with employer consultants and other PME employees also scored highly at 8.3.
In addition, the digital newsletter and the magazine are relatively widely read means of communication. Both scored 7.6.
One in seven employers needs more information from the fund. This mainly concerns information about the new pension rules. They also want to receive more information about PME’s investments and the practical rules relating to early retirement.
More than half of employers are (very) satisfied with the provision of data via the uniform pension declaration (UPA). Employers who are not satisfied cite ambiguities in the system.
A large majority are (very) satisfied with the manner in which the contribution is billed and the insight into the invoices via the employer portal. One in ten is (very) dissatisfied with this. The criticism is that the invoice is received late.
70 per cent of employers are confident that PME will switch the pensions over to the new rules with care.
Two thirds of employers are willing to inform their own employees about the new rules. However, this is subject to the condition that they receive help from PME. Employers have a preference for digital means of communication that they can use in their own channels, and for presentations by consultants.

What will we do with the results?

We will, of course, maintain the good points. But we can also see areas where we want to improve. And that’s what we’re going to do. At the moment, we are busy compiling information about the new pension rules. Once the social partners have agreed on the details of the new pension scheme, we will roll out our communication. In recent times, we have provided people who are several years prior to retirement with a wealth of information about their choices, e.g. with a webinar on pension choices.

Survey: Here’s what you think of PME

The main results at a glance

What will we do with the results?

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